Privacy policy

Taoredian

Website: https://www.taoredian.com

Contact email: hello@taoredian.com

Phone: +33 9 84 23 44 37

Address: RESIDENCE CONSOLAT BAT C 358 CHEMIN DU LITTORAL, MARSEILLE, 13013, France

Business Hours (CET/CEST): Monday – Saturday: 9:00 AM – 6:00 PM CET/CEST

 

This Privacy Policy applies to all visitors, users and customers of https://www.taoredian.com. Taoredian acts as the Data Controller under Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act (Loi Informatique et Libertés). This policy explains how we collect, store, use, share and protect your personal data, and describes your privacy rights.

1. Personal Data We Collect

We collect personal information that you voluntarily provide to us when browsing, registering an account, placing an order, subscribing to newsletters or contacting customer service:

· Full name, billing and delivery address

· Email address, telephone number

· Payment information (we do not store full card details; payment is processed by authorised payment providers)

· Order history, purchased items, size and preference information for women's apparel

· Messages you send to our customer support

Automatically collected technical data when you visit our website:

· IP address, browser type, device information

· Website navigation behaviour, pages visited, time spent on site

· Cookie and tracking information (see Cookie section below)

You are not obliged to provide personal data, but failure to supply required data will prevent us from processing your order or replying to your enquiries.

2. Purposes and Legal Basis for Processing Your Data

We process your personal data on the following GDPR legal bases:

1. Performance of a contract (Art. 6(1)(b) GDPR): To process orders, manage delivery, handle returns, refunds and customer order support.

2. Legitimate interest (Art. 6(1)(f) GDPR): Fraud prevention, website security, website optimisation, statistical analysis of customer shopping behaviour.

3. Consent (Art. 6(1)(a) GDPR): Sending marketing newsletters, personalised advertising cookies and tracking pixels. You may withdraw your consent at any time.

4. Legal obligation (Art. 6(1)(c) GDPR): Accounting, tax and compliance requirements under French law.

3. Recipients of Your Personal Data

We only share your data with selected service providers necessary to operate our online store:

· Shopify (website hosting, e-commerce platform)

· Payment service providers for checkout and transaction processing

· Logistics and shipping carriers for delivery of your orders

· IT service providers, cloud storage and anti-fraud tools

· Tax and accounting service providers when legally required

All processors are bound by data processing agreements and GDPR obligations. We do not sell your personal data to third parties for commercial purposes.

4. Data Retention Period

· Order and customer data: stored for the period required to complete the commercial transaction, plus the statutory retention period under French tax and commercial law (generally 6 years after the end of the fiscal year).

· Newsletter subscription data: kept until you unsubscribe.

· Website analytics / cookie data: retained according to cookie consent settings, normally up to 13 months.

· Support tickets: kept for the time needed to resolve your enquiry, then archived or deleted.

Once data is no longer required, we securely erase or anonymise it.

5. Transfer of Personal Data Outside the EEA

Some of our service providers (such as Shopify) may process data outside the European Economic Area. Any cross-border transfers comply with GDPR rules, using standard contractual clauses approved by the European Commission to ensure adequate protection of your personal data.

6. Cookies and Tracking Technologies

Our website uses cookies and similar trackers, in compliance with French CNIL rules and the ePrivacy Directive.

· Necessary cookies: required for site function, checkout, login and security; cannot be disabled.

· Non-necessary cookies (analytics, marketing, advertising pixels): only activated after your explicit consent.

You can manage, modify or withdraw your cookie preferences at any time via our cookie banner. You can also adjust browser settings to block cookies.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

1. Right to access: request a copy of all personal data we hold about you.

2. Right to rectification: correct inaccurate or incomplete personal information.

3. Right to erasure (right to be forgotten): request deletion of your personal data, subject to legal retention obligations.

4. Right to restriction of processing: limit how we use your data under specific conditions.

5. Right to data portability: receive your data in a machine-readable format or request transfer to another controller, where applicable.

6. Right to object: object to processing based on legitimate interests or direct marketing.

7. Right to withdraw consent: withdraw any consent you previously gave for marketing or cookies, without affecting processing done before withdrawal.

To submit a data subject request, contact us by email hello@taoredian.com or phone +33 9 84 23 44 37. We respond within 1 month, extendable by 2 additional months for complex requests. Customer service hours: CET/CEST, Monday to Saturday 9:00–18:00.

8. Security Measures

We implement appropriate technical and organisational security measures to protect your personal data against loss, theft, unauthorised access, modification or disclosure. Data transmission over the website uses HTTPS encryption. However, no online transmission or electronic storage can be guaranteed 100% secure.

9. Marketing Communications

If you opt in to our newsletter, we will send you updates, promotions and fashion offers for Taoredian women's apparel. Every marketing email includes an unsubscribe link. You may also email us to opt out of marketing messages at any time. We will not send unsolicited commercial emails without your consent.

10. Complaints

If you believe we have breached GDPR or French data protection rules, you may contact us first. You also retain the right to lodge a complaint with the French supervisory authority CNIL (Commission nationale de l'informatique et des libertés).

11. Amendments to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be published on this page with a new Last updated date. Continued use of the website after publication of changes constitutes acceptance of the revised policy.

12. Contact Information

Data Controller: Taoredian

Address: RESIDENCE CONSOLAT BAT C 358 CHEMIN DU LITTORAL, MARSEILLE, 13013, France

Email: hello@taoredian.com

Phone: +33 9 84 23 44 37

Working hours: Monday to Saturday, 9:00 – 18:00 CET / CEST

Website: https://www.taoredian.com