Shipping policy

Taoredian

Website: https://www.taoredian.com

Contact email: hello@taoredian.com

Phone: +33 9 84 23 44 37

Address: RESIDENCE CONSOLAT BAT C 358 CHEMIN DU LITTORAL, MARSEILLE, 13013, France

Business Hours (CET/CEST): Monday to Saturday, 9:00 – 18:00

 

This Shipping Policy explains how Taoredian delivers orders placed on https://www.taoredian.com, in compliance with the French Consumer Code and EU consumer regulations. It applies to deliveries within France and, where offered, to other European Union countries.

1. Delivery Destinations

Taoredian delivers within France and to other European Union member states, in accordance with the delivery options displayed at checkout. The list of available shipping countries is shown on the checkout page before you confirm your order.

2. Order Processing Time

Orders are processed Monday to Saturday, 9:00 to 18:00 (CET / CEST time zone). Orders placed outside working hours are processed on the next business day.

Processing time normally takes up to  1–3 business days from the confirmation of your order, during which your items are packed and handed to the carrier. Order confirmation emails and dispatch notifications are sent to the email address provided at checkout.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, the weight and size of the parcel, and the delivery option selected. The exact shipping fee is displayed before you confirm and pay for your order.

Unless otherwise stated, shipping costs are additional to the product price and include applicable French VAT (TVA). Any free shipping threshold or promotional offer, if applicable, is indicated at checkout or in our promotional communications.

4. Estimated Delivery Times

Estimated delivery times vary by destination and delivery method and start from the dispatch date. The indicative delivery windows shown at checkout are estimates and are not legally binding.

· Standard delivery: generally within  6–9 business days after dispatch.

· Express delivery (if offered): generally within  6–9 business days after dispatch.

Delivery is subject to carrier availability and, in some cases, to customs clearance procedures for destinations outside France.

5. Dispatch and Tracking

Once your order is dispatched, you will receive an email with the tracking number and carrier details, when available. You can track your parcel through the carrier's website. If you do not receive the tracking information within a reasonable time, please contact our customer service.

6. Delivery Delays and Non-Delivery

If a parcel is delayed beyond the estimated delivery time, please contact us so we can investigate with the carrier.

If a parcel is reported as delivered but you have not received it, or if it is lost in transit, please contact us promptly with your order number. We will open an enquiry with the carrier and, where the parcel is confirmed lost, offer a replacement or a refund of the relevant items and shipping costs.

7. Taxes and Customs

Orders delivered within France include French VAT (TVA) in the displayed prices. For deliveries to other EU countries, VAT may be collected according to the destination country's applicable rates, and import duties or customs fees may apply where required. Any applicable import duties and customs charges are the responsibility of the recipient unless otherwise stated.

8. Incorrect or Damaged Delivery

If you receive an incorrect item or a parcel that is visibly damaged upon delivery, please contact our customer service as soon as possible and provide photos of the parcel and its contents. We will arrange a replacement, exchange or refund in accordance with our Return and Refund Policy.

9. Returns Shipping

For returns under the 14-day statutory withdrawal right, you are responsible for the return shipping cost unless stated otherwise, in accordance with our Return and Refund Policy. For defective or incorrectly shipped items, Taoredian covers the return shipping cost.

10. Contact

For any delivery-related question, contact our customer service:

· Email: hello@taoredian.com

· Phone: +33 9 84 23 44 37

· Postal address: RESIDENCE CONSOLAT BAT C 358 CHEMIN DU LITTORAL, MARSEILLE, 13013, France

· Working hours: Monday to Saturday, 9:00 – 18:00 CET / CEST